Refunds & Returns

At Arrow Eden™ we proudly stand behind the quality of our work and want our customers to love their products as much as we do. Before completing your purchase, please take the time to review our policies below:

RETURN & REFUND POLICY

Arrow Eden™ only accepts returns and exchanges on items purchased directly through www.arroweden.com within 30 days of the purchase date on a case-by-case basis.

We do not accept returns on items that have been personalized.

We do not accept returns on items that have been damaged due to use.

To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging.

All return charges and materials are your responsibility. If you choose to use our return label, the cost of the return shipping will be deducted from you refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you would like to schedule a return and for additional questions, please email our team at hello@arroweden.com.

As soon as we receive and inspect the item, we will refund the credit card used to purchase the item. Please note, it can take an average of five business days for the refund to show on your account.

If you purchased your item from an authorized retailer, you will need to refer to their return policy and you will need to contact them directly.

All Sale Are Final. We do not offer exchanges or returns on sale items.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@arroweden.com.

SHIPPING

The address that we ship to is the address you provide upon checkout. Please make sure that the address within your account is your correct shipping address. The customer is responsible for ensuring we have the correct address prior to shipping.

We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. If an item is returned to our headquarters because it was unable to be delivered due to an incorrect address, there will be a re-stocking fee or a charge for the item to be re-delivered.

Please make sure your color selection and address are correct before you purchase! We will process and ship your order within 1-2 business days of placement.

SHIPPING CLAIMS

We are not responsible for items lost or stolen in transit. It is the responsibility of the purchaser to contact USPS with any loss or delivery disputes. We will provide any assistance we can with filing the appropriate documentation for a claim with the carrier service.

DELIVERY REFUSAL

If you refuse the delivery of your package, you will be charged for the return shipping.

INTERNATIONAL PURCHASES and SHIPPING

All international purchases are final.

International orders may be subject to duties and/or taxes, they are the responsibility of the purchaser upon delivery. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment. If your package is being shipped outside of the US, it is possible that it may be delayed in customs. Please note, items can be delayed in customs for up to 45 days. This is a standard inspection, and, regretfully, we do not have any authority to speed up the process. If you still haven’t received your order 30 days after it was processed, please contact your local postal service. We are not responsible for items lost in transit and it is your responsibility to file a claim with the carrier.

If you refuse the delivery of your order, you will be charged for the return shipping. The amount of the shipping costs from your order will also not be refunded.

For faster checkout, we highly recommend creating an account.

Thank you so much for your purchase!

– The Arrow Eden Team